The ISO 9000 standards give organizations an opportunity to increase value to their activities and to improve their performance continually, by focusing on their major processes. The standards place great emphasis on making quality management systems closer to the processes of organizations and on continual improvement. As a result, they direct users to the achievement of business results, including the satisfaction of customers and other interested parties.
The management of an organization should be able to view the adoption of the quality management system standards as a profitable business investment, not just as a required certification issue.
Assessment : VINCERT®'s Assessment services are the core product for ISO 9001. The assessments can be against any scope of registration, provided they are within VINCERT® scope of Accreditation. ISO 9001 users must also read ISO 9000 and ISO 9004. The reason for this is that all 3 should be read in conjunction with one another, especially ISO 9000 when using 9001 and 9004.
Customer Benefits : The ISO 9000 series of standards have been developed to enable organizations to have process based management systems. This should enable them to understand their customers' requirements and improve customer satisfaction, through the review and improvement of their internal activities.
Customer : Customers for this standard can be any organization in any sector, large or small, public or private. As the standard is completely generic in its structure and requirements, it is completely flexible.
All organizations have some form of management system or they would not be in business for long.
ISO 9000 provides a framework through which organizations can establish a system of controls to manage the threat and risks to their businesses.
ISO 9000 systems force you to look at the way in which you operate by using the process approach, which should be introduced throughout the organization from the CEO to the cleaner.
The systems introduced will provide the leadership with valuable feedback on how well their organization is operating, through providing factual evidence of performance. This can then be acted upon to provide improvement.
There will be initial implementation costs, which will depend upon the level of systems you already have in place.
There could also be IT costs as the most effective systems are those that are IT based.
Certification / registration costs will depend on the size and complexity of the organization.
If the organization works to the spirit of the standard, then there is a good chance that the return on the investment will be met.
Government driven Incentives covers the cost of the Certification for the Small Scale Sector.
The ISO 9000 standards give organizations an opportunity to increase value to their activities and to improve their performance continually, by focusing on their major processes. The standards place great emphasis on making quality management systems closer to the processes of organizations and on continual improvement. As a result, they direct users to the achievement of business results, including the satisfaction of customers and other interested parties